FAQ

Where is the Palace Theatre?
The Palace Theatre is located at 21 W. Otterman Street, Greensburg, PA 15601

Where do I park?
The Bell Parking Garage is one block west of the Palace Theatre on East Otterman St. and is free. Street parking is also available.

What are the Health and Safety Guidelines?
Update 3/24/2022: Masks are optional in the theatre. We also follow the Palace Theatre’s safety guidelines Read more here. The theatre has implemented enhanced cleaning and disinfection procedures and their HVAC system has been upgraded. They also require a bag check and safety screening.

Is there Wheelchair Seating?
Wheelchair accessible seating is available on the main floor only. The Palace Theatre has an elevator to access the Loge and Balcony, however wheelchair accessible seating is not available in these sections.

How do I buy tickets?
Tickets may be purchased online, by phone, 724-837-1850 or in person at 951 Old Salem Road during normal business hours, Monday through Friday, 9 a.m. to 4 p.m. The ticket office window at the Palace Theatre is also open one hour before concerts.

Where can I eat before the concert?
J. Corks, The Headkeeper, are close to the Palace Theatre.

What is appropriate concert dress?
When you attend a WSO concert or event at the Palace Theatre, you’ll see patrons wearing everything from jeans to evening wear. Most patrons are dressed in business or business casual attire, but there is no specific dress code. Wear something that makes you feel comfortable!

What if I am running late for the concert?
Delays happen and the Palace Theatre ushers do their very best to get you to your seat to enjoy your concert. An usher will guide you to your seat during an appropriate pause in the music.

When do I clap?
Musicians love to hear applause at the end of a piece–it’s how they know you appreciate their artistic efforts! If a piece has several parts, called movements, the audience saves their applause until the very end of the piece in order not to break the mood. When the conductor lowers his baton and turns to the audience, the piece is over.

How do I make a donation?
Call the Symphony office at 724-837-1850 to find out the different ways you can make a contribution. Visit our online donation page for more information about charitable giving.

What is the Refund Policy?
Refunds can be issued if a concert is canceled and cannot be rescheduled.  If a concert is postponed or rescheduled, ticket buyers will not receive a refund but may use their original tickets for the new concert date or request a credit.  The credit will be good for two (2) years following the postponed or rescheduled concert.  Ticket buyers are welcome to donate the value of the tickets back to the WSO in either case.